TERMS, CONDITIONS & WARRANTY

Jewelry warranty:

The warranty for manufacturing defects for jewelry in gold, silver and other materials is six (6) months from the date of invoice. materials is six (6) months from the date of invoicing of the product. of the product.

It does NOT cover the natural wear and tear that the product suffers with use, nor the damages caused by misuse, such as damage caused by misuse of the product, such as:

• Semi-hard or (This includes Emerald encapsulations in glass).

• Burst of chain or bracelet

• Breakage or loss of gemstones, or any stone set in the jewel

• Damage Damage caused to the jewelry by contact with: sweat, chlorine, salt water, chemicals, cleaning products, make-up, hot water, perfumes products, cleaning products, make-up, hot water, perfumes, creams and lacquers. hairspray.

• Intentional damage of the jewel to extract one or several gems (our experts evaluate the photographs sent by the client and/or the the photographs sent by the client and/or the physical piece, after their analysis they analysis determine if the piece was intentionally exposed or modified).

• Change of the natural state of the precious or semi-precious stone. White gold jewelry require periodic maintenance (rhodium plating) to preserve the brightness and color. color. The rhodium plating with the use, contact with creams, perfumes and soaps tends to fade, which is not a manufacturing defect of the product and therefore is not covered by the warranty. not covered by the warranty.

• Jewelry with stones suffer deterioration of the setting with normal use, when they are knocked or rubbed, causing the stones to stones become loose, which is not a product defect and is not covered by warranty. This is not a product defect and is not covered under warranty.

• The weave of some bracelets and and chains stretch over time, but this is not a manufacturing defect. manufacturing defect.

• The enlargement or reduction of gold rings up to one size will be made at no charge to the customer 1) The design of the ring allows the adjustment to be made, for which it is suggested that the jeweler 1) The design of the ring allows the adjustment, for this it is suggested that the jeweler evaluates the piece at the time of requesting the modification or purchase. 2) The discount of the product is equal to or less than 10%.

Warranty claim procedure:

1. Present the piece personally or through certified and secure courier service to our the piece to our point of attention of MUSEO INTERNACIONAL DE LA ESMERALDA, located at Calle 16 # 6-66 Avianca Building, 23rd floor, together with the proper invoice of purchase of the product (original or copy), issued no more than six (6) months prior to the claim.

• The goldsmiths and professionals of the workshop evaluate the piece in order to determine the reason for the damage and determine whether or not the warranty on the product received is effective. received.

• The respective repair form (WS003) is filled out, which contains all the customer's contains all the customer information, status, damage and result of the product evaluation. evaluation of the product. The report will be sent to the customer via email, social the client via e-mail, social network, instant messaging and/or text message, as well as the also, the time and way of delivery of the product will be established with the customer according to the the customer according to the location (city or country of residence), shipping costs, etc. if the shipping costs, etc. if the warranty is effective or not.

Online Shopping

• Online purchases online purchases are subject to availability of the product and/or lead time of the of the requested design.

• A minimum of minimum twenty-four (24) hours to confirm online payment made by credit card, debit card, consignment or bank transfer. credit card, debit card, consignment or bank transfer. For international (48) hours minimum is required for the confirmation of the funds transfer. confirmation of the transfer of funds. However, Museo will communicate to its customer on an ongoing basis with any news related to the transfer, via email, whatsapp, direct line or any other means that the customer will provide at the time of transfer. that the customer will provide at the time of purchase.

• The images published on our official website are approximations of the natural and real appearance of the products. and real appearance of the products. Please note that a photograph does not identify the product. the product, the type of camera, the flash light and the editing of the picture modifies the tone and color saturation in the image. The International Emerald Museum will not be Museum will not be responsible for any confusion or misunderstandings generated by the definition of the the definition of the screen and the technical generalities of the monitor and the computer equipment from which the equipment from which the user accesses museodelaesmeralda.com.co that do not allow the 100% coincidence of the color and the characteristics of the characteristics of the product, since the visualization of the color and the characteristics depend, in part, on the monitor and the device used.

• The cost of The cost of shipment shall be borne by the customer. However, in the Client-Museum communications will establish the most convenient logistic method for the client in terms of client in terms of: Insurance, place of shipment, logistic costs, courier company or courier company or courier, personalization of delivery or direct transfer of Museum personnel. Museum personnel.

REMARKS - APPLICABLE MUSEUM TERMS AND CONDITIONS OF SALE

We are committed to ensuring that each product strictly complies with our quality criteria and has passed all controls. strictly in accordance with our quality criteria and has passed all technical and aesthetic controls, both technical and aesthetic.

Selected products are covered by the applicable International Emerald Museum of the International Emerald Museum. If you wish to request repair of a product covered by the product covered by the applicable International Emerald Museum Warranty, we suggest that you refer to the terms of the International Emerald Museum Emerald Museum Warranty, we suggest that you consult the conditions of the Museum's Warranty and call our Customer Service Center and that you call our Customer Service Center PBX: (57 1) 745 9707 - (57 1) 756 2754 extension 107 1) 756 2754 extension 107, Whats-App (57) 316 832 1180 or write to us at boutique@museodelaesmeralda.com.co for more information.

As a consumer, you may have legal rights under applicable law governing the sale of goods. applicable law governing the sale of consumer goods; such statutory rights are not affected by these such legal rights are not affected by these applicable Museo Terms of Sale. Museo's applicable Terms of Sale.

Jewelry Handling:

Please read carefully and follow this usage protocol. Our recommendations will allow you to enjoy your gemstones or jewelry pieces in excellent jewelry in excellent condition without subjecting them to maintenance or permanent professional professional polishing.

For both fine jewelry (pieces made with precious metals) and costume jewelry, you can use simple items such as warm water, soap and an extra soft bristle toothbrush to clean your jewelry and then dry it with a microfiber cloth.